Shipping

COVID-19

We are open for business and still shipping to most worldwide destinations. Please note however, where severe delays continue to compromise the service we can offer to customers, deliveries to the following countries are temporarily suspended:

  • Philippines
  • South Africa
  • UAE

Our fulfilment partners continue to operate strictly in accordance with the Government guidelines and are still aiming to ship orders within the lead times indicated below. However, please allow some tolerance due to ongoing disruption and possible delays with your local courier or mail service.

We are monitoring the situation daily and will of course refund any orders that cannot be fulfilled if circumstances change.

 

PRODUCTION LEAD TIMES BEFORE SHIPPING

All our products are printed to order so there is a typical production lead time of 1-3 business days before items are ready to ship, although this can take slightly longer (up to 5 business days) during seasonal spikes such as the run up to Xmas.

Please note we don't hold stock and orders are dispatched directly to you from our factory. Therefore, we cannot offer collections from our offices in Liverpool or from our factory in the North West.

 

SHIPPING ZONES, PRICING & LEAD TIMES

We ship worldwide from the UK. All orders within the UK are now shipped via Courier with tracking, while all overseas orders are sent via Royal Mail without tracking. Please refer to our Shipping Zones below.

You will receive notification by email or by SMS when your order has been fulfilled and is ready to ship. After this notification, please allow the following shipping lead times as a guide for when deliveries should arrive:

UK
Courier 'Tracked' - 1-2 business days after Production Lead Time
£4.99 (flat rate regardless of order size)

EU
This covers all countries within the European Union - 4-8 business days after Production Lead Time
£3.99 (plus £1 per additional item - capped at £9.99)

Rest of World
This covers all countries outside of the European Union - 4-15 business days after Production Lead Time
£5.99 (plus £1 per additional item - capped at £9.99)

 

IMPORTANT

From the date of placing your order, please ONLY contact us if you have not received your items AFTER the following time frame has elapsed:
UK - 10 business days
EU - 15 business days
ROW - 20 business days

To notify us about your undelivered order, please get in touch asap after the above timescales by using the form on Contact Customer Support page.

For the quickest response, please complete all relevant fields on the form and refrain from contacting us via social media platforms. Due to the volume of posts in which we are tagged on social media, there is a real chance we could miss your correspondence. Furthermore, you may also be divulging private information.

For overseas orders: If your local postal service have unsuccessfully attempted to deliver your parcel, it will be held at your local depot for a limited period only - typically 2-4 weeks - until you arrange collection or re-delivery. Any unclaimed parcels should automatically be returned to us but in the event this does not happen or it gets lost in transit, please get in touch to advise us if you have been unable to retrieve your goods.

 

PLEASE NOTE

For more information on bulk order shipping, please get in touch via email at merch@theredmentv.com

The Redmen TV is not responsible for any customs duties or fees incurred on international deliveries, nor liable for any lost items while in international transit. At our discretion, we may offer to replace or refund lost items.

The Redmen TV is not responsible, nor liable for any orders that are returned to us by your local postal service, due to being ‘undeliverable’, ‘unclaimed’ or ‘refused’ etc. At our discretion, we may offer to refund such orders, either in part or in full. Alternatively, we may offer to resend the package although this may be subject to the customer paying an additional shipping fee.