Returns, Exchanges & Refunds

IMPORTANT

All our garments are printed on demand so please take extra care when placing your order as it is not possible for us to amend orders before they ship.

Therefore, please make sure you do the following:

1. Choose the correct item, size and colour.
NB: If you are unsure about sizing, please refer to our size guide.

2. Provide correct contact details (email and / or phone) so that you receive an order confirmation and shipping notification.
NB: If you have provided a correct email address but still don't receive an order confirmation or shipping notification, please check your junk mail.

3. Provide us with a full and accurate shipping address to avoid risk of goods being lost in transit or returned to us.

Naturally, we understand that mistakes can be made or you may change your mind so we do offer a Returns service (see RETURNS PROCEDURE below). In such cases, the customer is responsible for returning the goods to us if they want a refund or to exchange for another item. If a mistake has been made at our end (e.g. a wrong or faulty item has been sent) or if an order is lost in transit, we will of course resend the goods at our own cost or offer a full refund. See Terms & Conditions below.


Our advice
If you realise you have made a mistake with your order or you wish to change your mind, we advise the quickest way to resolve the matter is to place another order for the correct item(s) and then return the unwanted goods when they arrive for a refund. Please follow the procedure below when returning items to us.


RETURNS PROCEDURE

To arrange a return, please get in touch within 7 days of delivery by using the CONTACT US form below.

 

 

In all correspondence, please quote the order reference number from your order confirmation email or SMS so we can quickly locate it on our system.

Please do not use social media channels to contact us with regards to exchanges and returns as you may be divulging private information. Furthermore, it is impossible for us to keep abreast of every message posted across every channel so there is a real chance we could miss it. 

When returning items to us, please include your name and order reference number and address the parcel as follows: 

FAO: Becci
The Redmen TV Merch Returns
Unit 14 Premier Park
Winsford
Cheshire
CW7 3PH
United Kingdom


Important
Because we can’t be held liable for any loss or damage to items being returned to us, we strongly recommend that you send your parcel with tracking and email us with your proof of postage. This will also help us to process your exchange or refund more quickly.

 

COMPLAINTS

Naturally, if we have made a mistake or if goods are faulty, we will offer to replace items at our own cost or issue a full refund for the goods and the shipping, regardless of whether you are in the UK or overseas.

All we ask is that you please get in touch within 7 days of delivery. Simply complete the CONTACT US form (access via the button in the bottom right hand corner of any page on this website) and we will advise on procedure. Please do not return the goods unless we arrange this with you.

 

TERMS & CONDITIONS

Regrettably, unless we have made an error, we can only offer an exchange or a refund on orders delivered within the UK.

Regardless of your location, if we have made an error with your order or if you have received faulty items, we will offer a full refund or replace the incorrect / faulty item(s) at our own cost. In such cases, you must notify us within 7 days of delivery and we will advise on procedure.

When requesting an exchange or a refund for an item that you have mistakenly ordered (e.g. clothing is too small, too large, etc) you must contact us within 7 days of delivery, before returning the goods at your own cost.

At our discretion, we only offer refunds on the value of the items and not the original shipping.

To qualify for an exchange or refund, items must be returned to us in a reselling condition (i.e. unwashed, unworn, unaltered, labels intact, etc.) and must reach us at the above address within 21 days after receiving your delivery.

We are not liable for any loss or damage to goods that are returned to us so, if this occurs, it will invalidate your eligibility to an exchange or refund.

Items marked as Final Sale do not apply for any exchanges or returns.

Unless agreed otherwise, returns can only be refunded or exchanged if received at the address provided above.

merch@theredmentv.com